Success Story: Dual Hub digitizes Public Administration in Spain.

The El Boalo, Cerceda, and Mataelpino Town Council faced a number of challenges in its digitization and online presence. Its website had an outdated and unintuitive design, making it difficult for citizens to navigate and access key information.

Areas for Improvement

Dual Hub's action plan

Analysis and Diagnosis

The website featured an outdated design, slow loading times, and accessibility issues, negatively impacting the user experience. This was due to poorly planned workflows and a confusing structure.

Personalized Strategy

A website redesign was carried out to improve accessibility and user experience, and new digital tools were integrated to streamline communication and optimize efficiency in the management of procedures.

Implementation and Monitoring

They were implemented in different phases, with a progressive approach to ensure their adoption. Training was provided to the City Council team to ensure a smooth transition, and a monitoring system was established.

Optimization

The website's loading time was optimized, the use of digital procedures was increased, and information security was strengthened, reducing vulnerabilities and improving the protection of municipal data.

Project delivery

Measurable Success

A 40% reduction in service times was achieved, along with a 400% increase in the use of the municipal website and the full implementation of advanced cybersecurity measures. This transformation has optimized management, improved the citizen experience, and strengthened information security, solidifying the City Council's position as a leader in digital innovation at the local level.